TOLL FREE No : 1800-103-4583|

Overview to CMMI® for Services Ver 1.3

Register Now

Go to Training Calendar
Request In-house Training
Become a Trainer

Overview to CMMI® for Services Ver 1.3

The Capability Maturity Model® Integrated – Services (CMMI®-SVC) Ver. 1.3 is an integrated model to propel process improvements in the service industry, the model addresses the activities required to establish, deliver, and manage services.

CMMI®-SVC places proven practices into a structure that helps an organization to assess its organizational maturity and process area capability, establish priorities for improvement, and guide the process improvement initiative.

The overview to CMMI®-SVC Ver. 1.3 workshop introduces participants to the model and its fundamental concepts. The course discussion emphasizes the understanding of different model representations, the five maturity levels and the 24 Process Areas (PAs) of the model. The course also provides an overview to the statistical concepts and the nuances of understating High Maturity practices, the truths and the myths associated with the same.

Workshop Benefits

Understand the CMMI® framework

  • Understand the CMMI® framework
  • Understand the detailed requirements of the process areas in the CMMI®-SVC
  • Understand the need of CMMI®-SVC and how it can be used to solve your organizational issues
  • Understand the synergies and differences between CMMI®-SVC and CMMI®-DEV and ITIL
  • Make valid judgments regarding the organization’s implementation of process areas
  • Learn to develop a practical and effective implementation roadmap
  • Identify issues that should be addressed in performing process improvements using the CMMI®-SVC

Workshop Format

The workshop follows lecture supplemented with illustrations. The instructor maintains a high level of student interaction and discussion to satisfy the student’s needs in their work environments. Extensive experiential learning and cases studies will be integrated in the workshop proceedings.

  • Quality Team
  • Process Improvement Team
  • Delivery Heads
  • Practitioners who will be participating in the CMMI® SVC journey
  • More consideration to application to varying project types and environments.
  • Appraisal Team Members
  • Introduction
  • Process Concepts
    • Why processes Process Capability
    • Why is process maturity a concern
  • Origin of CMMI ®
    • Evolution of CMMI ®
    • Concept of Constellations
      • Services
      • Development
      • Acquisition
    • Synergies and Differences between
      • CMMI ® -SVC & CMMI ® -DEV
      • CMMI ® -SVC & ITIL
  • CMMI ® Framework
    • CMMI ®-SVC documentation structure
    • Staged & Continuous Representations
    • Maturity & Capability Levels
    • Structure of a Process Area
      • Process areas
      • Specific goals
      • Generic goals
      • Specific practices
      • Generic practices
      • Other components
  • Staged Model
    • The maturity levels
    • Process visibility across the maturity levels
    • Behavioral characteristics of each maturity level
  • CMMI ® Road Map & Appraisals
    • IDEAL SM Wheel
    • CMMI ® Roadmap : Initiation, gap analysis, process enhancement and implementation, pre assessment, assessment team training and SCAMPI SM
    • Appraisal Classes
      • Class A Appraisal (SCAMPI SM -A)
      • Class B & Class C Appraisals
  • Maturity Level 2 Process Areas
    • Configuration Management
    • Measurement & Analysis
    • Project Monitoring & Control
    • Project Planning
    • Process & Product Quality Assurance
    • Requirements Management
    • Service Delivery
    • Supplier Agreement Management
  • Maturity Level 3 Process Areas
    • Capacity and Availability Management
    • Decision Analysis & Resolution
  • Integrated Project Management
    • Incident Resolution & Prevention
    • Organizational Process Definition
    • Organizational Process Focus
    • Organizational Training
    • Risk Management
    • Strategic Service Management
  • Context Setting for High Maturity
  • Maturity Level 4 Process Areas
    • Organizational Process Performance
    • Quantitative Project Management
  • Maturity Level 5 Process Areas
    • Causal Analysis & Resolution
    • Organizational Performance Management
  • Summary
    • Journey Revisited
    • Organizational Performance
    • Question & Answer
Get 10% discount on a group of 4 or more nominations! (Discount will be applied during checkout)
Only applicable for selected batches and courses.

Overview to CMMI® for Services Ver 1.3

Our Clients
  • Fields marked with an * are required

    Certifications/Training Details