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ITIL® Service Transition - Live Virtual Training

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ITIL® Service Transition (Live Virtual Mode)

The ITIL® Live Virtual Expert Program provides users a live learning experience to acquire the ITIL® expert status. This unique methodology and approach to ITSM is in compliance with standards and processes described in the ITIL®, where ITSM processes are seamlessly integrated with people and tools so that IT infrastructure delivers optimal performance.

Furthermore, we offer you the liberty to choose individual modules or the entire lifecycle track or the integrated expert package as per requirements.

Overview of each lifecycle module:

  • Service Strategy: Service Strategy Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream. More
  • Service Design: The Service Design best practices enable IT departments to design services and govern practices, policies and procedures. More
  • Service Operation: The Service Operation best practices aim at providing the effective and efficient delivery and support of key services to ensure fair value for the customer and service provider. More 
  • Service Transition: Successful implementation of the Service Transition best practices enables IT departments to develop capabilities for transitioning new and changed services into operations. More 
  • Continual Service Improvement: The Continual Service Improvement best practices link improvement efforts and outcomes with Service Strategy, Design, Transition and Operations. More

MALC (Managing Across the Lifecycle) Overview:

This certification focuses on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices. More 

Target group includes but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle.


Certification Prerequisites
Service Strategy
Service Design
Service Operation
Service Transition
Continual Service Improvement
  • ITIL® Intermediate Level is the core of the ITIL® learning. To take any intermediate module examination, candidate must have passed the ITIL® foundation qualification and requires undergoing the training with an APMG accredited training organization.
  • To take the MALC examination, candidates must have achieved a minimum of 17 credits from ITIL® Foundation and ITIL® intermediate certifications and must complete an accredited training course.
Service Strategy Service Design Service Operation Service Transition Continual Service Improvement
Service Strategy Principles
Defining Services and Market Space
Conducting Strategic Assessments


Introduction and Overview
Key Service Design Principles
Five aspects of Service Design
Four Ps of Design



Introduction and Overview
Balancing conflicting goals
Core Service Operation Processes
Primary ITIL®processes within Service Operation


Introduction and Overview
Key Principles of Service Transition
Primary ITIL®processes within Service Transition


Introduction and Overview
Goals and scope of CSI
Purpose of Service Measurement
Principles of Continual Service Improvement




Introduction to IT Service Management Business & Managerial Issues

Managing the Planning and Implementation of IT Service Management

Management of Strategic Change

Risk Management



Get 10% discount on a group of 4 or more nominations! (Discount will be applied during checkout)
Only applicable for selected batches and courses.

ITIL® Service Transition – Live Virtual Training

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