ITIL® Full Expert Track (Live Virtual Mode)

The ITIL® Live Virtual Expert Program provides users a live learning experience to acquire the ITIL® expert status. This unique methodology and approach to ITSM is in compliance with standards and processes described in the ITIL®, where ITSM processes are seamlessly integrated with people and tools so that IT infrastructure delivers optimal performance.

Furthermore, we offer you the liberty to choose individual modules or the entire lifecycle track or the integrated expert package as per requirements.

Overview of each lifecycle module:

  • Service Strategy: Service Strategy Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream. More
  • Service Design: The Service Design best practices enable IT departments to design services and govern practices, policies and procedures. More
  • Service Operation: The Service Operation best practices aim at providing the effective and efficient delivery and support of key services to ensure fair value for the customer and service provider. More 
  • Service Transition: Successful implementation of the Service Transition best practices enables IT departments to develop capabilities for transitioning new and changed services into operations. More 
  • Continual Service Improvement: The Continual Service Improvement best practices link improvement efforts and outcomes with Service Strategy, Design, Transition and Operations. More


MALC (Managing Across the Lifecycle) Overview:

This certification focuses on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices. More 

Target group includes but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle.

Prerequisites:

CertificationPrerequisites
Service Strategy
Service Design
Service Operation
Service Transition
Continual Service Improvement
  • ITIL® Intermediate Level is the core of the ITIL® learning. To take any intermediate module examination, candidate must have passed the ITIL® foundation qualification and requires undergoing the training with an APMG accredited training organization.
  MALC
  • To take the MALC examination, candidates must have achieved a minimum of 17 credits from ITIL® Foundation and ITIL® intermediate certifications and must complete an accredited training course.
Service StrategyService DesignService OperationService TransitionContinual Service Improvement
•Service Strategy Principles
•Defining Services and Market Space
•Conducting Strategic Assessments

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•Introduction and Overview
•Key Service Design Principles
•Five aspects of Service Design
•Four Ps of Design

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•Introduction and Overview
•Balancing conflicting goals
•Core Service Operation Processes
•Primary ITIL®processes within Service Operation

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•Introduction and Overview
•Key Principles of Service Transition
•Primary ITIL®processes within Service Transition

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•Introduction and Overview
•Goals and scope of CSI
•Purpose of Service Measurement
•Principles of Continual Service Improvement

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MALC

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Introduction to IT Service Management Business & Managerial Issues

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Managing the Planning and Implementation of IT Service Management

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Management of Strategic Change

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Risk Management

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