The ITIL® 4 Managing Professional transition module is designed to allow ITIL® v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam. The transition module enables candidates to recognise their previous achievements while still gaining the up-to-date skills and knowledge needed to navigate the digital service economy. The module will provide information on the key elements of the following modules from ITIL 4 Managing Professional: The course will also provide an introduction and cover the key concepts found in ITIL 4 Foundation. “Every LVC training will have a live Q&A (doubt clearing session) at the end of the training on a subsequent date. The date will be typically two weeks upon completion and every participant will receive further guidance and coaching as desired.” The purpose of the ITIL 4 Managing Professional Transition Qualification is: The purpose of the ITIL 4 Managing Professional Transition Examination is: To assess whether the candidate can demonstrate sufficient understanding and practical application of the concepts covered in the following ITIL 4 Core publications to be awarded the designation ITIL 4 Managing Professional: Prerequisites: Existing ITIL Expert qualification holders, and those who have 17 Credits with the ITIL credit scheme, wishing to develop their knowledge and application.In addition, the candidate must have attended an accredited training course for this module. Exam: Duration: 90 minutes ITIL FOUNDATION MODULE NAME TOPICS a) Service offering b) Service relationship management c) Service provision d) Service consumption a) Focus on value b) Start where you are c) Progress iteratively with feedback d) Collaborate and promote visibility e) Think and work holistically f) Keep it simple and practical g) Optimize and automate a) Organizations and people b) Information and technology c) Partners and suppliers d) Value streams and processes a) Plan b) Improve c) Engage d) Design & transition e) Obtain/build f) Deliver & support CREATE, DELIVER AND SUPPORT (CDS) MODULE NAME TOPICS a) Organisational structure b) Collaborative culture c) Teams, roles & competencies d) Team culture and differences e) Working to a customer-orientated mindset f) Employee satisfaction management g) The value of positive communications Know how to plan and manage resources in the service value system: a) Team collaboration and integration b) Workforce planning c) Results based measuring and reporting a) Managing queues and backlogs b) Prioritizing work (including all subsections) DRIVE STAKEHOLDER VALUE (DSV) MODULE NAME TOPICS HIGH VELOCITY IT (HVIT) MODULE NAME TOPICS a) Digital organization b) High velocity IT c) Digital transformation d) IT transformation e) Digital product f) Digital technology a) Valuable investments – strategically innovative and effective application of IT b) Fast development – quick realization and delivery of IT services and IT-related products c) Resilient operations – highly resilient IT services and IT-related products d) Co-created value – effective interactions between service provider and consumer e) Assured conformance – to governance, risk and compliance (GRC) requirements a) The four dimensions of service management b) The ITIL service value system c) The service value chain d) The digital product lifecycle a) Ethics b) Safety culture c) Lean culture d) Toyota Kata e) Lean / Agile / Resilient / Continuous f) Service-dominant logic g) Design thinking h) Complexity thinking a) Ethics b) Safety culture c) Lean culture d) Toyota Kata e) Lean / Agile / Resilient / Continuous f) Service-dominant logic g) Design thinking h) Complexity thinking a) Ethics a) Help get customers’ jobs done DIRECT, PLAN & IMPROVE (DPI) MODULE NAME TOPICS a) Know how to cascade objectives and requirements b) Know how to define effective policies, controls and guidelines c) Know how to place decision-making authority at the correct level. a) Identify and manage different types of stakeholders b) Effectively communicate with and influence others c) Establish effective feedback channels
To take the transition module, all candidates must be at Expert level or have a minimum of 17 v3 credits. Candidates can continue to collect their v3 Intermediate or Practitioner credits to enable them to be eligible to take the transition module
Materials permitted: This is a ‘closed book’ examination. No materials other than the examination materials are permitted.
1. Understand the key concepts of service management
2. Understand how the ITIL guiding principles can help an organization adopt and adapt service management
3. Understand the four dimensions of service management
4. Understand the purpose and components of the ITIL service value system
5. Understand the activities of the service value chain, and how they interconnect
1. Understand how to plan and build a service value stream to create, deliver, and support services
2. Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
3. Know how to create, deliver and support services
1. Understand how customer journeys are designed
2. Know how to foster stakeholder relationship
3. Know how to shape demand and define service offerings
4. Know how to onboard and offboard customers and users.
5. Know how to act together to ensure continual value co-creation (service consumption / provisioning)
6. Know how to realise and validate service value
1. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
2. Understand the digital product lifecycle in terms of the ITIL ‘operating model’
3. Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
4. Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
5. Understand the importance of the ITIL Guiding Principles and other fundamental concepts for
b) Safety culture
c) Lean culture
d) Toyota Kata
e) Lean / Agile / Resilient / Continuous
f) Service-dominant logic
g) Design thinking
h) Complexity thinking
b) Trust and be trusted
c) Continually raise the bar
d) Accept ambiguity and uncertainty
e) Commit to continual learning
1. Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
2. Understand the role of GRC and know how to integrate the principles and methods into the service value system
3. Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction planning and improvement
Get 10% discount on a group of 4 or more nominations! (Discount will be applied during checkout)
Only applicable for selected batches and courses.
Only applicable for selected batches and courses.
ITIL® 4 Managing Professional (MP) Transition-Live Virtual Training
Rs. 40,000.00
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