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ITIL® 2011 Service Lifecycle: Service Transition

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ITIL® 2011 Service Lifecycle: Service Transition

Successful implementation of ITIL® Service Transition best practices enables IT departments to develop capabilities for transitioning new and changed services into operations, ensuring that requirements are effectively realized while controlling the risks of failure and disruption. In this course, you learn how to plan, implement and optimize the Service Transition processes and gain the skills required to take the ITIL®Intermediate Qualifi cation: Service Transition Certifi cation Exam.

Workshop Benefits

In this course, you gain knowledge of the Service Transition processes. Workshops include:

  • Evaluating Service Transition criteria for a service and business environment
  • Developing a Change Management process for introduction of a new service
  • Establishing stakeholder management strategies
  • Developing and justifying test strategies for new services in a variety of business environments
  • Specifying tool requirements and implementation success criteria
  • Prepare for and take the ITIL® Intermediate Qualification:Service Transition Certifi cation Exam
  • Outline key activities for Service Transition processes in the context of the Service Lifecycle
  • Enhance the quality of IT service provision within an organization
  • Measure Service Transition processes using critical success factors and key performance indicators

-ITIL® is a Registered Trademark of the AXELOS. Limited

This course is valuable for those who want to achieve the ITIL® Intermediate Qualifi cation: Service Transition Certifi cate. The ITIL® V3 Foundation Certifi cate (or V2-V3 bridge equivalent) is required to take the ITIL® Certifi cation Exam on the final day.

  • Introduction and Overview
  • Key Principles of Service Transition
  • Primary ITIL® processes within Service Transition
  • Change Management
  • Service Asset and Configuration Management
  • Common Service Operation Activities
  • Monitoring and control of IT operations
  • Knowledge Management
  • Release and Deployment Management
  • Other considerations
  • Common Service Transition Operational Activities
  • Organizing for Service Transition
  • Technology-Related Issues
  • Implementing and Improving Service Transition

Format of the Examination

Type: 8 Complex Multiple choice, scenario based questions
Duration: 90 minutes.
Proctored: Yes
Open Book: No
Pass Score: 70%, 28 out of 40
Delivery: Paper Based
Get 10% discount on a group of 4 or more nominations! (Discount will be applied during checkout)
Only applicable for selected batches and courses.

ITIL® 2011 Service Lifecycle: Service Transition

Rs. 31,000.00

TrainingCourseLocationDatePriceQuantityAdd to Cart Button
IT Service Management ITIL® 2011 Service Lifecycle: Service Transition Gurgaon04-06Aug17 Rs. 31,000.00
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