ITIL® 2011 Intermediate: Release, Control and Validation

To implement new services in a controlled and cost-effective manner, IT departments must successfully implement ITIL® Release, Control and Validation best practices. In this course, you learn how to plan, implement and optimize the Release, Control and Validation processes and gain the skills required to take the ITIL® Intermediate Qualification: Release, Control and Validation Certification Exam.

Workshop Benefits

In this course, workshops provide you with knowledge of the Release, Control and Validation processes. Workshops include:

  • Utilizing change management to achieve successful service transition
  • Testing to assure transition quality and integrity
  • Enhancing Service Delivery with knowledge management
  • Applying Continual Service Improvement to RCV processes
  • Prepare for and take the ITIL® Release, Control and Validation
  • Plan key activities for the Release, Control and Validation processes in the context of the Service Lifecycle
  • Attain operational excellence by using the Release, Control and Validation processes, activities and functions
  • Evaluate the success of Release, Control and Validation by applying key metrics

This course is valuable for those who want to achieve ITIL® Release, Control and Validation certification. The ITIL® V3 Foundation Certificate (or V2-V3 bridge equivalent) is required to take the ITIL® Certification Exam on the final day.

Workshop Content

  • Introduction and Overview
  • Core Release, Control and Validation Processes
  • Change Management
  • Service Asset and Configuration Management (SACM)
  • Service Validation and Testing (SVT)
  • Release and Deployment Management (RDM)
  • Request Fulfillment and Service Evaluation
  • Analyzing how service requests should be handled
  • Evaluating services against target performance in the context of change
  • Knowledge Management (KM)
  • Roles and Responsibilities
  • Technology and Implementation Considerations

Format of the Examination

Type: 8 Complex Multiple choice, scenario based questions
Duration: 90 minutes.
Proctored: Yes
Open Book: No
Pass Score: 70%, 28 out of 40
Delivery: Paper Based