ITIL® 2011 Intermediate: Planning, Protection and Optimization

ITIL® Planning, Protection and Optimization best practices ensures IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk. In this course, you learn how to plan, implement and optimize the Planning, Protection and Optimization processes and gain the skills required to take the ITIL®Intermediate Qualifi cation: Planning, Protection and Optimization Certification Exam.

Workshop Benefits

Workshops offer you knowledge of the Planning, Protection and Optimization processes and include:

  • Utilizing capacity and availability management to realize successful Service Design
  • Ensuring that services are fi t-for-purpose and fi t-for-use/li>
  • Identifying and mitigating risks/li>
  • Applying Continual Service Improvement/li>
  • Prepare for and take the ITIL® Intermediate Qualifi cation: Planning, Protection and Optimization Exam/li>
  • Plan key activities for the Planning, Protection and Optimization processes in the context of the Service Lifecycle/li>
  • Attain operational excellence by using the Planning, Protection and Optimization processes, activities and functions/li>
  • Measure the success of Planning, Protection and Optimization by applying key metrics/li>

This course is valuable for those who want to achieve ITIL® Intermediate Qualification: Planning, Protection and Optimization Certification. The ITIL® V3 Foundation Certifi cate (or V2-V3 bridge equivalent) is required to take the ITIL® Certification Exam on the final day.

  • Introduction and Overview
  • Core Planning, Protection and Optimization Processes Capacity Management
  • Availability Management
  • IT Service Continuity Management (ITSC)
  • Information Security Management
  • Demand Management
  • Risk Management
  • Roles and Responsibilities
  • Technology and Implementation Considerations
  • Common Service Activities
  • Continual Service Improvement

Format of the Examination

Type: 8 Complex Multiple choice, scenario based questions
Duration: 90 minutes.
Proctored: Yes
Open Book: No
Pass Score: 70%, 28 out of 40
Delivery: Paper Based