ISO/IEC 20000 Auditor Workshop

ISO/IEC 20000 is the international standard for IT Service Management Excellence. The ISO/IEC 20000 Auditor course from QAI is for professionals who are/aspire to be in the role of an auditor in an ISO 20000 assessment or interested in learning how to conduct the ISO 20000 audit.

Workshop Benefits

  • Recognize and understand the key concepts of ISO/IEC 20000
  • The structure, requirements, objectives and application of ISO/IEC 20000- ‐1:2011 (service management system requirements)
  • Eligibility, applicability and scoping principles and how to apply them to a typical ITSM service provider
  • Extensive references to real life scenarios
  • Prepare participants for the it SMF ISO/IEC 20000 Auditor exam
  • One ISO/IEC 20000 Clinic (webinar) per month (for three months) on ISO 20000 audit issues and solutions with our in-house experts
  • ITSMS Consultants/ Auditors
  • Existing auditors in other schemes
  • Consultants
  • IT Service Professionals and Practitioners
  • ITSMS Process Owners
  • Internal and external auditors responsible for auditing IT service management practices
  • Auditors wanting to perform and lead Information Technology Service Management System (ITSMS) certification audits
  • Expert advisors in information technology
  • Technical experts wanting to prepare for an Information Technology Service audit function
  • ITSM Quality professionals

Apart from the above mentioned personnel, individuals aspiring to take on the above roles can also gain from this workshop

  • Introduction and Background
  • Principles of IT service management
  • Introduction to ISO/IEC 20000-1:2011, Applicability and Scoping
  • Tools and technology
  • Audit Types
  • ISO/IEC 20000 certification and the requirements
  • Governance of processes operated by other parties
  • Summary
  • Sample Exam
  • Examination