QAI Global Institute
A Division of QAI  
 
 
Instructor Led Courses – QAI Global Institute
 

We offer the following instructor-led courses courses in IT Service Management
Accredited ITIL® V3 Bridge Courses
ITIL® v3 Foundation Bridge (Version 2 to Version 3)
ITIL® v3 Manager Bridge (Version 2 to Version 3)
Foundation Level
ITIL® V3 Foundation for Service Management (For Singapore only)
ITIL® V3 Foundation for Service Management
ITIL® Practitioner Certificate in ITSM
Service Desk & Incident Management
Service Level Management
Change Management Practitioner
Problem Management Practitioner
ITIL® V2 Service Manager
ITIL® V2 Service Manager – Service Delivery
ITIL® V2 Service Manager – Service Support
ITIL® V3 Intermediate : Capability Modules
ITIL® V3 Intermediate: Operational Support and Analysis
ITIL® V3 Intermediate: Planning, Protection and Optimization
ITIL® V3 Intermediate: Service Offerings and Agreement
ITIL® V3 Intermediate: Release, Control and Validation
ITIL® V3 Intermediate : Expert Certification
ITIL® V3: Managing Across the Lifecycle
ITIL® V3 Intermediate : Lifecycle Modules
ITIL® Service Lifecycle: Service Operation
ITIL® Service Lifecycle: Service Transition
ITIL® Service Lifecycle: Continual Service Improvement
ITIL® Service Lifecycle: Service Design
ITSM Generic Trainings
ITIL® Infrastructure Management
Help Desk Analyst
Planning and Implementation Techniques for ITSM
IT Service Continuity
Others
ISEB Certificate in Configuration, Change and Release Management
How to Implement ITIL®
Release Management
Introduction to ISO 20000
ITIL® V3 Intermediate: Operational Support and Analysis
ITIL® Foundation Certificate
ITIL® V3 Service Capability: Operational Support and Analysis
Help Desk Best Practices
ITIL® Service Manager
ISEB Certificate in Security Management
 
Learning Services
Training Calendar
Skill Assessments
Instructor-Led Courses
Online Courses
Webinars
Testing Institute
Instructor-Led Course Listing
Certifications
Software Engineering & Testing
Software Test Automation
Agile Methods
Quality & Process Improvement
Requirements & Business Analysis
IT Service Management
Human Capability Management
Innovation Management
Project Management
Upcoming Instructor-Led Courses
ITIL® V3 Foundation for Service Management
20 - 22 Sep 2010  Delhi (India)
ITIL® V3 Foundation for Service Management
22 - 24 Sep 2010  Mumbai (India)
ITIL® V3 Foundation for Service Management
27 - 29 Sep 2010  Bangalore (India)
 
 
 
 
QAI Global Services
QAI Global Services, the consulting division of QAI, addresses Operational Excellence. It facilitates enhanced competitiveness through multi-faceted interventions leading to Business Improvement through Consulting, People, Process & Operational Assessments, Benchmarking and Resource provisioning through Quality Outsourcing.
Software Certifications
Software Certfications had its beginning in 1980 and was established as a professional association formed to represent the quality assurance profession. It has certified over 35,000 IT professionals worldwide.
Edista Testing Institute
Edista Testing Institute is setup with a purpose of providing quality education in the field of Software Testing.

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Authorized & Accredited Courses
ISEB Accredited Courses
ITIL® V3 Foundation for Service Management
ITIL® Service Capability: Operational Support and Analysis
ITIL® V3 Foundation Bridge (V2 to V3)
ITIL® V2 Service Manager
SEI Authorized Courses
Services Supplement for CMMI® V1.2
Introduction to CMMI®
Introduction to PCMM®
PMI Accredited Courses
PMP® Contact Training Program
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