Workshop Duration

A One–Day Workshop

Workshop Overview

The ITIL® v3 Bridge Course is provided to give candidates a fast track route to an ITIL® version 3 Foundation certifi cate level of knowledge. This course is only intended for existing holders of ITIL® Foundation Certifi cates from earlier ITIL® versions.

Workshop Benefits

The ITIL® Foundation v3 Bridge course highlights the new topics in ITIL version 3 and the main differences from earlier ITIL versions. Candidates can expect to gain knowledge and understanding in the following upon successful completion of the components related to this certifi cation.

Workshop Content

Service Management as a practice (Awareness)
Service Lifecycle (Awareness)
Key Principles and Models (Awareness)
Generic Concepts (Awareness)
Selected Processes (Awareness)
Selected Roles (Awareness)
Selected Functions (Awareness)
Technology and Architecture (Awareness)
ITIL Qualifi cation scheme (Awareness)

Who Should Attend

The target group of the ITIL® v3 Foundation Bridge course is existing holders of ITIL Foundation Certifi cate from earlier ITIL versions who want knowledge and understanding of the new content of ITIL version 3. It is provided as a one–day course with a test at the end.

Prerequisite:

Foundation Certifi cate from earlier ITIL versions